• Permanent
  • UAE

Main Purpose of Job: 

  • The function of the IT User Support Specialist is to provide technology related support in an office environment, including the administration and/or support of technology systems essential to the day to day business operations.
  • The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager or other technology department leader and the Business Director.

Responsibilities:

  • Computer Hardware and Software support
  • Maintains computer hardware asset inventory
  • System setups, breakdowns and office moves
  • Conference Room Services: Video conferencing, AV setups and take-downs
  • PDA support with a focus on enterprise email delivery
  • Telephone and voicemail systems support
  • Tracking user support requests and system failures

Skill & Competencies:

  • Significant knowledge of Windows 7 and 10 operating systems, settings, limitations, tweaks and maintenance procedures.
  • Extensive experience with the Microsoft Office 2010 and 2016 Suites with a focus on Outlook, Word, Excel, and PowerPoint.
  • Excellent troubleshooting skills related to desktop computer hardware and software to demonstrate the ability to quickly resolve moderately complex issues or suggest alternative solutions.
  • Experience working with networked and local printers, scanners, advanced copiers and other hardware peripherals.
  • Basic understanding of networking devices, cabling and associated troubleshooting.
  • Experience with remote access such as VPN and Remote Desktop.
  • Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives.
  • Superb customer service skills including the ability to understand both internal and external client needs and expectations provide excellent service and meet or exceed client expectations.
  • Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments.

Other Details:

Location: Abu Dhabi, UAE

Working Schedule: 10 a hours a day / 6 days a week

Contract Duration: Permanent

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