Main Purpose of Job:

The function of the IT User Support Specialist is to provide technology related support in an office environment, including the administration and/or support of technology systems essential to the day to day business operations.
The IT User Support Specialist works as part of a team directed jointly by an IT User Support Supervisor, IT User Support Manager or other technology department leader and the Business Director.

Responsibilities:

Skill & Competencies:

Significant knowledge of Windows 7 and 10 operating systems, settings, limitations, tweaks and maintenance procedures.
Extensive experience with the Microsoft Office 2010 and 2016 Suites with a focus on Outlook, Word, Excel, and PowerPoint.
Excellent troubleshooting skills related to desktop computer hardware and software to demonstrate the ability to quickly resolve moderately complex issues or suggest alternative solutions.
Experience working with networked and local printers, scanners, advanced copiers and other hardware peripherals.
Basic understanding of networking devices, cabling and associated troubleshooting.
Experience with remote access such as VPN and Remote Desktop.
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives.
Superb customer service skills including the ability to understand both internal and external client needs and expectations provide excellent service and meet or exceed client expectations.
Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments.

Other Details:

Location: Abu Dhabi, UAE

Working Schedule: 10 a hours a day / 6 days a week

Contract Duration: Permanent

IT Specialist